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Service Level – Interior Painting

Unless otherwise stated, all contracts include the moving of any large furniture, full area drop cloth, removal and replacement of all utility wall plates, patching of all minor cracks and nail holes (smaller than a dime), caulking of baseboards and trim where needed, and applying two coats of specified paint. Accent walls will be charged an additional $150/wall unless otherwise stated in the estimate. TAMA’ Painting & Specialty Coatings is not responsible for color selection and can only provide clients with color suggestions. Ultimately, it is the client’s decision to choose the color. In the case of color dissatisfaction, the client agrees to pay for any additional supplies and man hours needed to change a color (after painting the original color and/or finish). Additional time includes, but is not limited to: painting, new color selection, supply retrieval, and equipment cleaning. Additional materials include, but are not limited to: paint, caulk, and tape if necessary. Any trim that is taped and caulked will be caulked a dime’s width from the wall as standard. Any deviation needs to be requested prior to painting.

TAMA’ Painting & Specialty Coatings Promises to Client

TAMA’ Painting & Specialty Coatings (TAMA’) promises to provide and pay for all labor and material costs unless specified by the client. TAMA’ and all approved agents of TAMA’ promise to complete all work in a timely manner, including continuous work from start to completion, except for weather delays which may include, but are not limited to, rain, excessive wind, lightning storms, snow storms, tornados, or upon requests of the client. TAMA’ promises to use 100% quality materials. TAMA’ promises to protect all non-painting surfaces with drop cloths, tape, paper, or plastic. In the event of a spill, TAMA’ promises to attempt to remove all possible paint/stain from the area. If the area cannot be cleaned, the client will receive market value of the item(s), not the replacement value. TAMA’ promises to provide moderate site clean-up each day. Some items will be left in the work area. At the end of the project, TAMA’ will remove all trash and job materials. If a thorough cleaning is required, the client(s) need to request a cleaning service prior to the start of the project, and the cost of a cleaning crew will be billed to the client. It is the client’s responsibility to keep all pets and children out of the painting and equipment areas. If additional colors are desired, the client agrees to pay for the additional work if not satisfied with the created finish after approval has been given. Approval can be in writing or verbal. In the unlikely event of a contractual disagreement, TAMA’ agrees to settle any and all disputes through an agreed-upon arbitrator. If TAMA’ is found to be at fault, TAMA’ agrees to pay for damages as well as any and all costs incurred in settling the disagreement. Estimates are valid for 30 days from the date the initial bid is sent by email.

Client Promises to TAMA’ Painting & Specialty Coatings

The client promises to pay TAMA’ Painting & Specialty Coatings (TAMA’) a minimum of a 45% deposit upon contract signing and 100% of the remaining balance of contracted services upon completion of contracted services, including any additional charges for work the client requests after signing the painting contract. If the client is NOT available upon the completion of the job for a final walkthrough, the client agrees to pay 80% of the remaining balance via credit card until the client is available for a final inspection and final payment. If a project is scheduled to go longer than two weeks, a partial progress payment at the end of the second week will be required up to the percentage of work that has been completed. If a project is rescheduled with less than four days’ notice, a rescheduling fee of $500 or 10% (whichever amount is less) will be charged. If the final invoice is not paid, the client agrees to a $5/day late fee until the remaining balance is paid. If a bill is not paid in full within 30 days of project completion, a lien will be filed on the property, and a fee of $10/day will be assessed per day. If the final balance is not paid, all warranties are void. The client agrees to inform TAMA’ of any city or HOA restrictions regarding the parking. The client agrees to pay any fines incurred by TAMA’ for parking violations that are not communicated in writing (email notification is accepted). The client promises to remove any and all objects that would hinder TAMA’ from completing contracted services, including but not limited to: (a) pictures, (b) personal items, (c) audio/visual equipment, (d) computers & electronic equipment, (e) appliances, and (f) blinds and window treatments. TAMA’ will not be held liable for any water damage due to water lines in the kitchen area. It is recommended that all water be turned off on refrigerator lines if work is to be done close to the refrigerator. In the event that items are not removed, TAMA’ will not be responsible for painting/staining hindered areas, or if the client requests TAMA’ to remove items from an area, TAMA’ will not be held liable for the correct replacement of items or any damage incurred with normal care to do so. In the event that the client has not completed the room preparation, as stated above, the client will be charged the current hourly labor rate ($85 per hour) for removal and/or replacement of personal property. TAMA’ will not be held liable for any damage due to the movement of the above items. The client promises to have pets contained away from the work area for the duration of the project. TAMA’ is not responsible for pets escaping from the house or tampering with paint and other materials, or the damage this occurrence can cause. It is the sole responsibility of the client to contain all pets prior to work starting in the home. The client promises to provide TAMA’ with any electricity and water needed during the painting process, which includes an area for equipment cleaning. The client promises to provide TAMA’ with a safe and sheltered area for equipment storage during the painting process. In the unlikely event of a contractual disagreement, the client agrees to settle any and all disputes through an agreed-upon arbitrator. If the client is found to be at fault, the client agrees to pay for damages as well as any and all costs incurred in settling the disagreement.

Lifetime Warranty

TAMA’ Painting & Specialty Coatings will agree to repair or repaint any failed paint areas painted under this contract due to improper application for the period in which the client remains as their primary residence. If the home becomes a rental property or the client does not reside in the home, the warranty is void. Any damage caused by the client or outside forces other than agents and employees of TAMA’ Painting & Specialty Coatings will be charged at $85/hour.

Cabinet Doors and Drawers Disclaimer

TAMA’ Painting & Specialty Coatings does not guarantee the proper fit of doors and drawers after painting them. If adjustments are needed after all hardware is replaced, it is the responsibility of the client to adjust. Any impact damage to cabinets or worn areas due to use is not covered under our warranty, but can be repaired during our annual touch-up period.

Touch-up Service

TAMA’ will, at the client’s request, perform up to one hour of paint touch-ups in the client’s home each year with at least 12 months in-between for as long as the customer resides in the home, and the property is NOT rented out or allows others to assume occupancy other than the parties contracted with TAMA’ for said services. Touch-ups will be of any area within reach (without using a ladder). Each touch-up will be no larger than a dime in size, and the client must provide the paint for all touch-ups. This excludes scratches longer than 1” in length, scuff marks on baseboards from cleaning equipment, and anything larger than a dime. TAMA’ will provide the client with up to ¾ of a gallon of each paint color used, but is not required to provide additional paint for touch-ups, and it is the sole responsibility of the client to keep all paint (including records of paint used in case paint is lost) in an appropriate storage location (with heat). TAMA’ is not responsible for any condition of the paint that is left over after a project is completed. Touch-ups do not include sanding, caulking, or repairing areas from damage. Touch-ups are not guaranteed to match 100%, and may be visible once dry. The yearly touch-ups do not cover any specialty painting, drywall repairs, caulking of seams in doors (if elected) or exterior windows or doors or any trim adjacent to a wet area. These items will be covered under the Standard Warranty policy listed above.

TAMA’ warranty of services includes the performance of all paints and finishes to perform according to the manufacturer’s specifications for as long as the customer resides in the house. TAMA’ will provide all materials and labor for any paint failure in the home that was applied by TAMA’ for as long as the customer resides in the home. The warranty does not cover impact damage, floor finish release (failure due to low-tack tape), water or smoke damage, or any damage caused to the painted surface by an individual, pet, or object.

Photo/Marketing Release

The client agrees to allow TAMA’ Painting & Specialty Coatings to use project pictures of work completed (including before and after photographs) in marketing materials. The pictures might identify the city the home is in, but will not identify the client or the address of the home. Pictures may be used in social media, print materials, or any other marketing collateral unless the client provides a confidentiality agreement for signature prior to the consummation of this contract.

Refund Policy

At TAMA Painting & Specialty Coatings, we prioritize delivering exceptional painting services and ensuring customer satisfaction. Please review our refund policy below for more information on how we handle refund requests.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

Incomplete Work: If the painting project is not finished as outlined in the contract.
Quality Concerns: If the workmanship does not meet industry standards or the specifications agreed upon.
Property Damage: If our work results in damage to your property that cannot be adequately resolved.

2. Non-Refundable Situations

Refunds are not applicable in the following situations:

Change of Mind: If you decide to alter the project after work has commenced or completed.
Customer-Related Delays: If project delays or issues arise due to actions or inactions on the customer’s part.
Acts Beyond Control: If delays or damage occur due to unforeseen circumstances such as weather or natural events.

3. Requesting a Refund

To request a refund, please adhere to the following process:

Submit a Written Request: Provide a detailed description of the issue prompting your refund request, accompanied by relevant photos if applicable.
Inspection: Allow our team to inspect the completed work to assess the situation thoroughly.
Resolution Proposal: We will propose a resolution, which may involve touch-ups, repairs, or a partial refund.

4. Processing Refunds

Review Period: We commit to reviewing your refund request and conducting an inspection within 10 business days from the date of receipt.
Decision Notification: Following the review, we will promptly notify you of our decision within 5 business days.
Refund Issuance: If a refund is approved, it will be processed within 10 business days of the decision notification. Refunds will be issued via the original payment method unless otherwise agreed upon.

5. Contact Information

For inquiries or to initiate a refund request, please reach out to us at:

TAMA Painting & Specialty Coatings, LLC
Davenport, Iowa 52807
Phone: 702 204 1055
Email: office@tamapaintingqca.pro

We are dedicated to ensuring your satisfaction and will work diligently to address any concerns promptly and professionally. Thank you for choosing TAMA Painting & Specialty Coatings.